WE ARE HERE FOR YOU
We take pride in our products and hope you will enjoy them too! If you are not happy, let us make things right!
If, for whatever reason, you need to cancel your order before it has shipped, call us as soon as possible at [email protected] We’ll do everything we can to accommodate your request; however, we cannot guarantee that your request will be honored due to real time order processing.
To make a return, please first read through our Return Policy below. Please be aware that we are not able to accept returns for any item marked as final sale; this usually includes all of our collaborations and exclusive releases.
US RETURNS ELIGIBILITY WINDOW:
To qualify for a return, items must be postmarked and shipped out to our center within 14 days from the date your shipment was delivered for a refund.
INTERNATIONAL RETURNS ELIGIBILITY WINDOW:
To qualify for a return, items must be postmarked and shipped out to our center within 30 days from the date your shipment was delivered for a refund.
- Clothing Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
- Exchange: We will be happy to ship you a replacement size of the same items as soon as we receive an original item from you. Customer is responsible to shipping of the replacement item. In the event that we shipped a wrong size or item we will cover all shipping expenses to correct the situation.
- Refund: receive refund back to your original payment method less shipping.
ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:
- For hygienic reasons, hair accessories cannot be returned.
- Items marked as final sale; this usually includes all of our collaborations and most special releases.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- US Returns received after 30 days of the original delivery date.
- International Returns received after 45 days of the original delivery date.
- Original shipping charges, except in cases where we have made a shipping error.
- Gift cards are non-returnable and non-refundable.
HOW TO MAKE YOUR RETURN:
- Please contact us at [email protected] to receive return instructions.
- Please send return to:
Mail your return to:
ELZORIA, P.O.BOX 99, 204 4th Ave, Indian Rocks Beach, FL 33785.
Return your package via the US Postal Service, UPS, or FedEx. Be sure to obtain a tracking number.
For US Postal Service:
Take your package to a US Post Office.
Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.
We’ll email you once we process your return or exchange.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.